The Office of Individual and Family Affairs

Welcome to the Office of Individual and Family Affairs.

The Office of Individual and Family Affairs (OIFA) promotes the recovery, resiliency, and wellness for individuals and families with mental health and substance use challenges.

Mental health matters to BCBSAZ Health Choice and we strive to reduce the stigma surrounding it. There should be no shame in seeking help. The success behind our OIFA program is the fact that our team members understand where you are at because they have lived experience themselves or with a family member.

Mental health and substance use disorders are conditions that can be acute or chronic in nature. It is no different than when we treat a member with heart disease or other health challenges they may be facing. BCBSAZ Health Choice believes in treating the whole person. This means we go beyond basic blood work and knowing your blood pressure. This deep dive allows us to know you as a person to provide the care that meets your needs.

The Office of Individual and Family Affairs (OIFA) wants to be sure you are aware of the wide variety of community services available to you and your family.

The OIFA department of AHCCCS

Empowerment Tools on the AHCCCS website

List of Family Run Organizations

List of Peer Run Organizations

Peer and Family Career Academy

AZ Peer and Family Coalition: Extending statewide peer & family leadership into Arizona’s behavioral health care since 2009

NAMI Arizona | National Alliance on Mental Illness

Be Connected: Help & Support for Arizona Veterans, Military, and families

We look forward to serving you!

Veronica Welch
Manager of the Office of Individual and Family Affairs

Joshua Napoleon
The Children’s Behavioral Health Liaison

Angimar Rodriguez
Adult Behavioral Health Member Liaison

Have any success stories you’d like to share or ideas on How We Can Improve?

Make a Difference by Joining Our Member Advocacy Council

You likely have ideas on how we can improve and changes that need to be made within the health care system.

If you have a passion for making a difference and having your voice heard – join us.

We need your perspective so we can all make a difference together. The insight you can provide will help us achieve our goals including:

  • Work to reduce the stigma that impacts the lives of those who have mental health and substance use challenges.
  • Advocate for the development of culturally inclusive environments that are welcoming to individuals and families.
  • Align with community agencies, homeless coalitions, schools, law enforcement, faith-based organizations, and Veterans’ programs to reduce barriers to care.
  • Address social determinants of health to assist individuals achieve their highest level of functioning.

Type in a topic and press the magnifying glass to search.

Generic filters